We would love to hear from you!
Opening Hours: Monday to Friday (except Public Holiday) 9.00am - 5.00pm (GMT+10)
Email: info@craftexplorer.au
Pick Up Location: Sanctuary Lakes Shopping Centre, Point Cook, VIC 3030, Australia
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Important notes:
- Local Melbourne pickups are available strictly by appointment only, we do not accommodate walk-ins or last-minute requests. Please provide accurate contact details with your order so we can confirm your pickup date and time. Alternatively, you can contact us directly to schedule your pickup.
- International customers are responsible for any duties and import taxes associated with their orders from our Australian store. We do not collect any tax or duties fee for you.
FAQs
Can you laser cut custom business logo for cafe, retail fitout or restaurant?
Yes, we can! For material, we have acrylic and plywood, and can provide different thickness to accommodate your needs.
The price and turnaround time are subject to the size of your logo or artwork. Send us a high res PDF and we can provide a quote after reviewing your artwork.
Wholesale availability
For wholesale or bulk ordering such as company merch keychains, dog tags, and etc., please send us a message to discuss.
Do you accept custom design job?
Yes, we accept custom order and love working with you to deliver your unique ideas. Check out our website or contact us directly to discuss!
Do you offer laser cut or 3D printing services?
Certainly! We have been providing laser cut and 3D printing services for individual and small business owners.
How to install the acrylic letters (or numbers) yourself in less than 10 steps
1. Wipe and clean the wall surface,
2. Let it dry and make sure no dust particles on the wall surface,
3. Mount your letters and mark up with blue painters tape so you can mark their position,
4. Check and make sure you're happy with the letters position,
5. Apply your own adhesive double sided tape to the back of the letters (if it doesn't come with it),
6. Peel off the front protective tape slowly to avoid breaking the acrylic,
7. Peel back adhesive on one side slowly, mount it and apply pressure evenly throughout,
8. Wipe and clean the acrylic letters.
Processing time and delivery
Every order is custom-made. We always do our best to get the orders out as soon as possible. Our typical processing time is generally 1-4 business days. Please consider longer wait times during peak sales seasons.
All orders are shipped via Australia Post. The Standard shipping timeframe typically ranges from 3-5 business days within Australia, while Express shipping usually takes 1-3 business days within Australia. Please consult their website for any updates. Any delays caused by Australia Post are beyond our control.
Can I request a last minute order?
We always do our best to accommodate every customer's last-minute order request, but we can't always guarantee it, as good things take time to craft!
You're welcome to send us an email with your last-minute request — we’ll review the order details and let you know if it's possible.
Please note that a $20 rush order fee applies for orders placed before midnight that require next-day dispatch.
Contact Us
All emails will be responded to from Monday to Friday (excluding Public Holidays) between 9:00 am and 5:00 pm (GMT+10). Thank you for your understanding.